Experience
one word, many meaningsExperiences can make you stay, leave, promote, detract, excited, happy, angry, frustrated, relieved, confident, unsure, and a hundred other emotions.
What experiences are you giving your clients, customers, employees, vendors, and yourself?
ask yourself these questions...
- Do you have employees doing tasks for which they are overqualified? How might that affect their experience?
- What follow-ups do you have in place to ensure customers/clients/employees have the tools they need to succeed?
- Do your employees have experiences that make them want to stay? What are those experiences?
- Does your organization continuously look for ways to improve its products and services?
- Why are your customers choosing your company over a competitor?
“Inefficient processes waste nearly a third of employees’ time.”
– The CFO (the-cfo.io)
In a survey of over 500 companies: Inefficient processes are the No. 1 cause of wasted time during the workday.
– IT Proportal.com
“Companies lose 20 to 30 percent in revenue every year due to inefficiencies.”
– Market research firm, IDC
“51% of workers report spending two hours or more per day on repetitive tasks.”
– Formstack and Mantis Research
2023 Employee Experience Trends
%
Employee Burnout
“38% of employees are experiencing symptoms of burnout and, as a result, are likely to be less productive. This year, the top driver of burnout is ineffective processes and systems.”
%
Motivated, Driven Employees
“(Employees) who feel that they have a good work-life balance, almost two-thirds (63%) are willing to go above and beyond for their organization.”
Qualtrics XM, “2023 Employee Experience Trends” Report
What is “Experience Design?”
Experience design focuses on creating engaging experiences for customers and employees. By understanding and prioritizing the needs of customers, companies can tailor their products and services to deliver a more enjoyable and satisfying experience. This means considering every interaction a customer has with their brand, and striving to make each one a positive and memorable moment.
Not sure what your business needs?
We start by evaluating your company processes. Then we show you ways to improve, optimize, and elevate the experiences of everyone who interacts with your organization.
Let us help you elevate the experiences of everyone who interacts with your organization. Contact us today!