Capabilities
What We Do
Not sure what your business needs?
We start by evaluating your company processes. Then we show you ways to improve, optimize, and elevate the experiences of everyone who interacts with your organization.
Generative AI Strategy
Many companies have heard of the power of AI but aren’t sure how to integrate it into their processes. I offer tailored research and consulting services to help you discover the best ways to incorporate AI into your operations. From identifying opportunities to demonstrating practical applications, I’ll guide you through leveraging AI to enhance efficiency, drive innovation, and stay ahead in your industry. Let’s explore how AI can transform your business today!
What is “Experience Design?”
Experience design is about creating meaningful and engaging experiences for both customers and employees by prioritizing their needs. In Customer Experience (CX) design, companies focus on enhancing every customer interaction, from digital platforms and customer service to product usage and marketing, ensuring a seamless and satisfying journey. Employee Experience (EX) design emphasizes creating a positive work environment through thoughtful recruitment, workplace design, communication, and career development. By integrating CX and EX design, companies can boost customer satisfaction, employee engagement, brand reputation, and overall business performance.
Employee Onboarding
When you have a new hire, the focus usually goes to, “we need to get this person through training, so we can get back to start making money.” The employee onboarding process is their first impression of your company culture. Employee onboarding is a critical process that needs to leave the new hire with a positive experience. Is your new hire onboarding process helping to get your new hire excited or worried about the future?
Communication Pathways
Emails, text messages, phone calls, chatting, or in-person communication have their place. Where do you automate or let an AI bot handle communication? How well do your communication methods integrate with your business processes? Don’t let communication methods slow sales or customer service. Minimal where possible and always meaningful is the goal. We can show you how.
Software Utilization
Your business has started using new software. Are you getting the most out of your new software? Are you getting the most out of existing software? Office 365 is powerful but can take some setup before you get the most out of everything it offers.
With our background in software development and project management, we will help your business get the most out of your software suite.
Client/Customer Onboarding
Do you want your new clients to keep coming back? Maybe you offer more of a “one-time” service, so you are more interested in referrals from previous clients. Whatever type of product or service you offer, onboarding is about turning your clients into promoters. They need to be excited about working with you. So excited that they want to tell their friends. Are you making that happen consistently? Queue cheesy handshake photo.
Streamline Administrative Tasks
Does your administrative staff have repetitive tasks, or are they using outdated resources or processes? General Administrative tasks often get overlooked and piled on with little thought. We help create a cohesive flow and automate where possible, creating a better experience for your clients and employees.
Let us help you elevate the experiences of everyone that interacts with your organization. Contact us today!